Interactive Voice Response

The IN CENTRE IVR is Cloud or via hybrid deployment.Our IN CENTRE IVR platform not only enables IVR, but additional channels as well so the contact center’s self-service capabilities are almost limitless. Historically, interactive voice response (IVR) systems have used pre-recorded voice prompts and menus to present information and options to callers, and touch-tone telephone keypad entry to gather responses. Modern IVR systems also enable input and responses to be gathered via spoken words with voice recognition.

IN CENTRE solutions for inbound call centers help you deliver outstanding customer experiences. You’ll have the tools you need to immediately connect callers with the right agents, scale capacity when inbound call center volumes spike, and boost agents’ productivity while enabling quick first contact resolution.